Privacy Policy

Information We Collect

Information You Provide

We may collect:

• Your name, email address, phone number, and shipping address
• Order details, including selected products, quantities, and customization choices
• Images, designs, text, and instructions you upload
• Messages, photographs, or other information submitted to customer support
• Reviews, feedback, or promotional content you voluntarily provide

You are responsible for ensuring that you have permission to upload and use images containing other people or protected content.

Payment Information

Payments are securely processed by Stripe. Stripe may collect your payment card details, billing address, contact information, and transaction information.

Top Stickers does not directly store complete credit or debit card numbers. We may receive limited transaction details, such as payment status, card type, expiration date, and the last four digits of the card.

You can review Stripe’s Privacy Policy for more information.

Information Collected Automatically

When you use our website, we may automatically collect:

• IP address
• Browser and device information
• Referring pages
• Pages viewed and actions taken
• Date and time of visits
• Cookie and similar technology identifiers
• General location derived from your IP address

We use this information to operate the website, prevent fraud, understand performance, and improve the customer experience.

How We Use Your Information

We may use personal information to:

• Create sticker previews from uploaded images
• Process payments and manage orders
• Produce, package, and ship your products
• Send order confirmations, tracking updates, and service messages
• Provide customer support and resolve claims
• Process replacements, refunds, and chargebacks
• Detect fraud, misuse, or security incidents
• Improve our website, products, and services
• Measure advertising and website performance
• Send marketing communications where permitted
• Meet tax, accounting, and legal obligations
• Enforce our policies and protect our rights

We do not use customer-uploaded images to train our own artificial intelligence models.

How We Share Information

We share information only when reasonably necessary to operate Top Stickers.

Production and Fulfillment

We use third-party production and fulfillment partners to manufacture and ship orders. We may provide them with:

• Your uploaded image or design
• Product and order specifications
• Recipient name and shipping address
• Email address or phone number when required for delivery
• Order identification details

These partners process the information on our behalf to produce and deliver your order.

Payment Processing

Stripe receives the payment and transaction information necessary to process payments, prevent fraud, issue refunds, and handle disputes.

Other Service Providers

We may share limited information with providers that support:

• Website hosting and databases
• Cloud storage and image processing
• Email and order notifications
• Shipping and delivery
• Analytics, advertising, and performance measurement
• Fraud prevention and website security
• Customer support
• Accounting and legal compliance

These providers may use information only as permitted by their agreements with us and applicable law.

Legal and Business Disclosures

We may disclose information:

• To comply with laws, court orders, or lawful government requests
• To investigate fraud, infringement, or security incidents
• To protect our customers, business, or legal rights
• In connection with a merger, acquisition, financing, or sale of the business
• When you request or authorize the disclosure

Advertising and Cookies

We may use cookies, analytics tools, and advertising technologies to understand website activity, measure campaigns, and display relevant advertisements.

We do not sell personal information for money. Certain advertising activities may be considered “sharing” or “targeted advertising” under some US state privacy laws.

You may manage available cookie preferences through your browser settings, or contact us to request an opt-out where applicable.

Data Retention

We retain information only for as long as reasonably necessary to:

• Complete and support your order
• Maintain transaction and tax records
• Resolve disputes, returns, and chargebacks
• Prevent fraud
• Meet legal and contractual obligations

Uploaded images and order files may remain available while an order is being produced, delivered, or supported. They will be deleted or anonymized when no longer reasonably required, subject to backup and legal retention requirements.

Your Privacy Rights

Depending on your US state of residence, you may have the right to:

• Request access to your personal information
• Correct inaccurate information
• Request deletion of your information
• Obtain a portable copy of your information
• Opt out of targeted advertising or qualifying data sharing
• Appeal a decision concerning your privacy request

We may need to verify your identity before completing a request. Some information may be retained where required for transactions, fraud prevention, taxes, disputes, or legal compliance.

We will not discriminate against you for exercising an applicable privacy right.

Marketing Communications

You may unsubscribe from promotional emails by using the unsubscribe link included in the message.

You may still receive essential communications concerning orders, payments, shipping, security, or customer support.

Children’s Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.

Orders involving a child’s photograph must be submitted by a parent, guardian, or another person authorized to use the image.

Data Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information. However, no online system or transmission method can be guaranteed to be completely secure.

United States Operations

Top Stickers currently accepts and ships orders only within the United States. Some service providers may process information from other locations where they operate, subject to their security and privacy obligations.

Changes to This Policy

We may update this Privacy Policy when our services, providers, or legal obligations change. The updated version will be posted on this page with a revised “Last updated” date.

Contact Us

For questions or privacy requests, contact us at hello@top-stickers.com.