Returns, Replacements & Refunds Policy
Last updated: June 21, 2026
Every Top Stickers product is custom-made using the image you provide. Because personalized products cannot be restocked or resold, we do not accept returns or provide refunds for change of mind, accidental orders, or dissatisfaction with the selected image.
Damaged, Defective, or Misprinted Orders
If your stickers arrive damaged, defective, or misprinted, contact us within 30 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos showing the affected product and packaging
If we confirm a production or fulfillment error, we will provide a replacement or refund at no additional cost.
Lost Packages
Claims for packages lost in transit must be submitted within 30 days after the estimated delivery date.
Contact us with your order number so we can review the tracking information and determine the appropriate resolution.
Returns
Do not return an order without contacting us first. Unauthorized returns may not be eligible for a replacement or refund.
For confirmed damaged, defective, or misprinted products, a physical return is usually not required. We may request additional photos or other evidence before approving a claim.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
If an address can still be changed before production or shipment, we will try to update it. Once an order has shipped, changes cannot be guaranteed.
If a package is returned because the address was incorrect or incomplete, the customer will be responsible for any reshipping costs.
Unclaimed or Refused Packages
Packages that are unclaimed, refused, or not collected may be returned to the production facility. Reshipping charges are the customer’s responsibility.
Returned packages may only be held for a limited period. If we cannot obtain a corrected address or reshipping payment in time, the package may no longer be available and no refund will be issued.
Cancellations and Changes
Because every order is made specifically for you, cancellations or changes are only possible before production begins. Once production has started, the order cannot be changed or cancelled.
Contact us immediately if you notice an error after ordering, but we cannot guarantee that changes will be possible.
Personalized Products and Withdrawal Rights
Our stickers are made according to each customer’s specifications. Where permitted by law, personalized goods are excluded from standard cancellation and withdrawal rights, including under Article 16(c) of EU Directive 2011/83/EU.
Nothing in this policy limits any consumer rights that cannot legally be excluded in your country or region.
Contact Us
To report a problem, contact Top Stickers customer support at hello@top-stickers.com and include your order number.